ServiceMaster Manchester Supports The Living Wage

Call us on 0161 905 3000 Email customerservices@servicemastermanchester.co.uk





FAQ’s – CUSTOMERS

What services does ServiceMaster offer?

Simple – a professionally cleaned and tidy workplace. Whether that’s your office, your school, your GP surgery, dentist or private clinic. Peace of mind and great value cleaning from Manchester’s leading cleaning company. More than 25 years of success tells you we know what it takes to give you the perfect cleaning service.

We look after customers across a whole range of different businesses. Here are just some.

  • Education – Public and Private schools, Nurseries, Colleges and Universities
  • Professional Services – Accountants, Law Firms and Insurance
  • Medical – Dental, Doctors, Cosmetic Clinics, Private Clinics
  • Leisure – Gyms, Spas, Health Clubs
  • Manufacturing – Factories, Workshops and Warehouses
  • All Office environments
  • Call Centres
  • Manufacturing sites
  • Housing Associations
  • Property management companies

Types of business we don’t work with:

    • Small retail outlets (newsagents, clothes shops etc unless one off clean).
    • Takeaways & Restaurants
    • Nightclubs & Pubs.

Do you clean private houses?

No we don’t. However, Merry Maids Manchester part of the ServiceMaster group can be contacted on 0161 864 4480.

Is there a minimum cleaning requirement?

Yes. Our contracts are based on a minimum of 1 cleaner, 1 hour a day, 5 days per week.  Will also do a 7 day a week service if required.

Typically our customers employ 15 or more staff.  

What are your charges?

Every quote we give is a match to your specific cleaning requirements.

Asking the right questions, conducting a site survey and applying our vast commercial cleaning experience means that every quote is always accurate and always great value.

No guesswork, no nasty surprises down the line. Just the right technology, the right team and the right price. After all, if a job’s worth doing well…

Do you offer free surveys?

Yes. Every survey is totally free of charge.

Which areas do you service?

Commercial cleaning all across Great Manchester including Central Manchester, Sale, Altrincham, Hale, Stretford, Urmston, Bolton, Bury, Oldham, Stockport, Cheadle, Wilmslow, Macclesfield, Salford, Wigan and Leigh.

Here are the postcodes we serve:

  • M1 – M99
  • SK1 – SK16
  • WA13-WA14
  • BL0 – BL9
  • WN1 – WN8
  • OL1 – OL16 & OL95

Will I need to supply any equipment or cleaning materials?

No. You don’t need to supply a thing.

We provide everything that’s needed. From dusters and detergents to our unique Capture And Removal technology to Vacuum Cleaners, Buffing Machines, Dust Wands, Microfibre cloths and mops the lot!

How quickly can you start?

As soon your free site survey is completed and you’re happy with our quote, we will agree a date to suit you!

Are your services fully insured?

Yes. We provide complete peace of mind by fully insuring our staff and services.

Which accreditations do you have?

Many. Our accreditations both reflects our commitment to being the best commercial cleaning company in Greater Manchester and our success in achieving that aim.

Here they are:

  • ISO 9001
  • ISO 14001
  • OHSAS 18001
  • SafeContractor

How long will I need to sign a contract for?

We have no minimum contract period and no lock-ins. You can cancel at any time and for any reason.

What Background checks do you carry out on your staff?

We ensure that we carry out all necessary background checks on our staff including, if required, full DBS checks. This means that anyone coming on site is approved and able to work with children, the elderly and people who might otherwise be classed as vulnerable.

What training do your staff receive?

All our staff are fully trained. This includes all aspects of site specific Health and Safety, cleaning methods and site cleaning specification. In addition we offer NVQ training and other related courses including: 

  • Lone Working for Managers    
  • An Introduction to Risk Management COSHH  Slips, trips and falls,
  • Working at height   
  • Manual handling for managers
  • Asbestos awareness      
  • Emergency & fire awareness  
  • Recruitment & Training                
  • Ladder Safety Manual handling for staff                
  • Safeguarding Children Awareness        
  • Safeguarding Policy and Procedure

Existing staff and TUPE transfer what do I need to know?

All TUPE transfers are handled by our team of experienced managers and overseen by our Director in consultation with our employment law partner Croner, experts in employee and employer legislation.

Timely, discreet and constructive, consultation meetings are carried out up to four weeks prior to the new contract start date. Serving employees are informed of their options and the whole process, undertaken by our senior management team, is conducted with complete professionalism and fairness.

How do you manage the smooth change of provider?

Our on-boarding programme is clean, clear and designed to make the taking over of your contract as smooth as possible. We have vast experience and expertise in delivering seamless and efficient changeovers.